EVERYTHING YOU NEED TO KNOW

Changing the way we reach people

Frequently Asked Questions

What exactly does Gikko do?

Gikko offers SMS Solutions to organisations across all networks whether it’s SMS, Voice, Push Notifications or Email. Find out more about our services.

How do I create an account?

Send an email to info@gikko.net containing the following;

  • Company/ Organisation Name
  • Email
  • Phone Number
  • Your Desired Sender ID (e.g. Gikko)

NB: Your sender ID is the name of the SMS that will show up when received. It should not exceed 11 characters including spaces)

Will it work from my computer?

The account is web based and does not require any software. You only need a computer with internet access to be able to login to your account.

Can I send a message anywhere in the world?

Yes, messages can be sent to over 1000 international destinations.

Can I send more than one at a time?

We can handle any messaging scale.

How soon can my account be set up?

Follow the instructions on how to set up an account and your account will be ready in the next 15 minutes. Once you’ve made a payment, your account will be credited and you can send messages after 24 hours.

How do I manage my account?

Once your account has been set up, you can input SMS messages on your own by simply logging in to your account via our website. Only your credits will be managed by us.

How do I make a payment?

You can top up your account to the required value using ECOCASH or our registered bank account and your account will be ready to use in 24 hours.

You may request a proforma invoice for the amount you would like to pay at info@gikko.net

Kindly send your proof of payment to enable your account to be credited.

How secure is the admin area?

Our platform is very secure. Internationally-recognized certificates confirm our compliance with global quality management (ISO 9001) and information security (ISO 27001) standards applied throughout our organization.

What do I do if I see an error message or code?

Send an email to support and copy your account manager. Give a full description of your challenge.

How do I cancel my account?

Simply send an email and support will deactivate your account. You can also cancel scheduled campaign messages using the same method.